Managed Hosting Support

How do I make changes to my account?
Currently we require that you simply send e-mail to support (@ivertex.com). We are working on an online customer area where you can login to view and make changes to your account, create folders, change your password, report issues, upload files, access your e-mail, and maintain your e-mail accounts.

What kind of contract do I have to sign?
There are no long-term contracts to worry about. Our terms are available on our web site if you want a copy of them, and we bill on a month-to-month basis, so as long as you keep paying the bill we keep hosting the account for you. If you want a signed contract we'll be happy to provide you one.

What guarantees do you have?
We have a 30-day money-back satisfaction guarantee, so if you are not happy with your account you can cancel in the first 30 days at no cost. We also promise to upgrade your site to a faster server if you become famous overnight and need the extra horsepower. We do not provide Service Level Agreements (SLAs) because it is too costly to keep track of all the SLAs that are downstream from us.

Our most important goal is to keep your site up constantly, and to respond quickly to any issues that arise. We would be pleased to provide direct customer references if you need assurances of our quality.

How do I register my domain name?
You can register your domain name with any official registrar, including Network Solutions, DirectNIC and Register.com. Prices and service offerings from these registrars varies substantially, although the features you get do not. The registrar also provides other services such as the ability to transfer your domain name to another hosting provider (see the next question for more details).

To complete a new registration process you will need to provide Primary and Secondary DNS information to the registrar. The values to use are as follows:

Primary DNS Name ns1.ivertex.com

Primary DNS IP Address 63.110.133.13

Primary DNS Name ns2.ivertex.com

Primary DNS IP Address 63.110.133.14

If you would like assistance with your domain name registration our technical staff will be happy to walk you through the process.

Remember also that you can have multiple domain names pointed to the same account using our Domain Pointers service.

How do I switch to Ivertex for a domain name I already have?
You must return to the web site where you registered your domain name, and update your account to indicate that you are using a different hosting provider. This action does NOT actually transfer your web site from one location to another on the Internet. You must still populate your account on Ivertex' servers with whatever content you want displayed to your visitors.

To complete a transfer process you will need to provide Primary and Secondary DNS information to the registrar. The values to use are as follows:

Primary DNS Name ns1.ivertex.com

Primary DNS IP Address 63.110.133.13

Primary DNS Name ns2.ivertex.com

Primary DNS IP Address 63.110.133.14

If you would like assistance with your domain name transfer our technical staff will be happy to walk you through the process.

In the unfortunate circumstance that you cannot get into your account at the registrar to update the information, or the registrar informs you that you are not authorized to make a change, you will need to contact the registrar using whatever mechanism they have documented on their web site. For example, Network Solutions uses a procedure that is completely driven by e-mail, and you will never get a phone number so you can just call someone. We can give you some tips on this process, but plan on it taking 6-8 weeks to get resolved in some cases. The most common way to lock yourself out of the registrar is to try making changes to a domain that you registered long ago with an e-mail address you no longer have.

I already have an e-mail address, what can I do with Ivertex' e-mail features?
First of all, it's very important to establish your brand. You should be using your domain name on everything, especially when you give someone your e-mail address. It's like a 1-800 number. That said, Ivertex e-mail has every option you could dream of. Web-based access to your e-mail, POP3 and IMAP4 access, forwarding, copying, aliases, you name it and we've probably got it.

If you really want to keep that @aol.com account you can have all e-mail that is addressed to your domain forwarded to that account, or split it up across multiple e-mail addresses. Or, leave a copy on your domain and forward a copy to your personal address. It is very easy to setup, and very flexible.